Helpcenter

We are happy to help you with any questions about our products and services. Just search for keywords in our FAQs. Please feel free to send us an e-mail via the contact form or use our chat function to get in touch with us directly.

FAQs

Products

Which products does fretlook sell?

In the fretlook online shop you will find a large selection of inlay stickers, divided into the categories fretmarkers, fretdesigns and fretelements. Besides these products we offer you a range of high quality accessories for your guitar.

Where can our products be purchased?

fretlook sells its products currently only in its own online shop on fretlook.com. Our products are not available outside of the online shop.

What are inlay stickers?

Everyone knows the classic dots on a guitar fretboard, which are meant to help the guitarist find the right position while playing. The dots or dot inlays are the most common. Especially in the high-priced range of some guitar manufacturers there are some variations seeing when it comes to the fretboard inlays. The guitar manufacturer Paul Reed Smith, for example, is known for his bird inlays. Manufacturer Taylor uses beautiful floral shapes that make the guitars real eye-catchers. fretlook wants to make this upgrade of electric and acoustic guitars affordable for everyone. For us the instrument should be as unique as the guitarist and his style. As the name suggests, inlay stickers … read more

What is the difference between fretmarkers, fretdesigns and fretelements?

We divide our inlay stickers into three different categories. fretmarkers only cover the dot inlays of your guitar, i.e. all frets with a dot in them. fretdesigns are really designs in a class of their own and turn your whole fretboard into a real eyecatcher. You can find the mixture of both under the fretelements. Usually only the frets are covered with dots and around the 12th fret there is a design. You decide yourself which type of inlay stickers you like.

For which guitars are fretlook inlay stickers suitable?

Our inlay stickers are designed for standard guitars with a scale of 628 to 648 mm (24.75 to 25.5″). Within this range the type and brand of the guitar is not decisive. No matter if Telecaster, Stratocaster or even electric or acoustic guitar, fretlook inlay stickers fit perfectly. Recently, selected products have also been approved for bass guitars. You can recognize them by the corresponding marking within the product page. You want to know more and be safe? Find more information about the fit here … read more

Is there a recommendation which inlay stickers go well with my guitar?

Sure! In our Lookbook you will find a lot of inspirations from our customers and us, which will surely help you with your decision. Take a look inside.

How will inlay stickers be installed and what should be considered?

The installation of our inlay stickers is totally easy and with a little finesse does not even require the strings to be taken down. Nevertheless, there are a few important things to consider in order to get the perfect result. Before you start with the installation … read more

Can the inlay stickers also be installed on other stringed instruments?

Yes, some inlay stickers are also suitable for bass guitars. You can recognize the corresponding products by the marking on the product pages. A corresponding selection of products for concert guitars and ukuleles will also follow in the near future.

How do I clean my guitar?

Regardless of the use of our inlay stickers you should always take good care of your guitar. We show you how to clean your instrument perfectly and keep it in good condition. At the beginning you first take … read more

How can I remove the fretlook inlay stickers from my guitar?

The removal of our inlay stickers is of course also very easy and can be done without leaving any residue. To make sure your guitar looks exactly as it did before installation, there are a few important things you should consider … read more

Where are the inlay stickers made?

All inlay stickers are designed, manufactured, packed by fretlook. The entire manufacturing process takes place in Germany. We also attach great importance to the environment and social responsibility when selecting our materials, so we only work with selected and certified partners. In our article about Inlay Sticker … read more

Are all fretlook wooden picks really handmade?

Oh yes! We work closely with a manufactory in the Italian Lombardy and together we select only the finest materials. Of course, only wood from sustainable cultivation can be used for our picks. An insight into the production process … read more

Shipping

Which countries can be shipped to?

We ship our products worldwide. A list of all destinations, including shipping costs and delivery times can be found here.

Which partner do you ship with?

International orders are shipped worldwide with Deutsche Post incl. tracking number. Shipping within Germany is done with DHL incl. tracking number.

How long does the delivery take?

All articles marked as available will be shipped as soon as possible after receipt of order. Orders placed before 12 o’clock (12 p.m. CET / CEST) will be shipped the same working day. The shipping time of your order depends on the destination and can be viewed here.

What are the shipping costs?

We offer you cheap shipping worldwide. Depending on the country, shipping costs are not charged above a certain order value. You can find the worldwide shipping costs here.

The parcel driver did not ring the bell again. What next?

In this case, you should first check your mailbox to see if the delivery person has left a message for you and possibly placed your orders with your neighbors, a parcel store or a post office in your area. If you cannot find a message in your mailbox, please let us know. We will immediately contact DHL or the executing shipping service provider and initiate an investigation. In this case, however, we have to ask you to be patient until we receive an appropriate response from the shipping service provider.

Order

How can I contact you with questions?

Visiting this site is already the right approach. Use our contact form, the chat on our website or send us an e-mail to hello@fretlook.com. We will answer your request as soon as possible.

What payment options are available to me?

In our shop we offer you only known and secured payment methods. You have the choice to pay your order via PayPal or Klarna. Sounds little? The payment by Klarna offers a variety of options such as purchase on account, fast credit card payment, online bank transfer via online banking and also direct debit. You want to read more about the payment methods in … read more

Do I need a customer account for an order?

No. You can also order as a guest. Nevertheless, we would always recommend a customer account. In your customer account you can check the status of your order at any time and also have a look at your old orders if you want to reorder something. But the decision is entirely up to you.

How can I redeem my voucher?

There are two ways to redeem a fretlook gift voucher or discount code during the order process. In the shopping cart below the listing of the articles and still on the checkout page directly above the invoice details. Both possibilities cannot be ignored. Please note that an item must first be in the shopping cart before it can be entered.

How can I check the status of my order?

To check the status of your order, you have two options. Either take a look into your customer account. After you are logged in you can check the status of your order in the orders section. Alternatively, all you have to do is check your e-mails and look for the shipping confirmation. This contains all relevant shipment details including the tracking information. If you have further questions about the status of your order, we will help you at any time.

I have already ordered, but would like to add an article. Is that possible?

It always depends on how far your order has already been processed. We always try to process and ship your order in the fastest possible way. If it has already been handed over to DHL, we can unfortunately no longer add items. If the handover has not yet taken place, we can still put something in the package. Remember, however, that we must unfortunately receive payment for this in advance. Just contact us and we will look at your order so that we can find a quick solution if the order has not yet been shipped.

Can I cancel my order?

To cancel your order, you just need to let us know. Feel free to use the contact form, the chat on the website or simply reply to the order confirmation e-mail you received from us after your order. If we have not yet shipped your order, the cancellation will be processed very quickly and we will refund the amount you paid within two business days in the same way you paid it to us. If we receive your cancellation after your order has been shipped, we ask you to refuse to accept the package. If this happens, it will automatically be returned to us and we can refund the amount you paid as soon as possible. If the package is accepted despite your cancellation (e.g. by a neighbor etc.) please let us know as soon as possible. As a German customer we will send you a return label to return your order free of charge. International customers must return the package at their own expense. In this case we thank you for your assistance.

I have already received my order. How can I revoke and return my order?

To cancel your order, you must let us know. You can also use the contact form, the chat on the website or simply reply to the order confirmation email you received from us after placing your order. The requirements for revocation, the consequences and a corresponding sample revocation form can be found here.

Can I rate my order?

Of course! For our customers, evaluations are a wonderful means of incorporating the experience of previous buyers into the decision-making process. For us as seller, they are also an honest and reliable feedback that always drives us forward, but also makes us think critically about our own performance. All reviews in our online store are 100% from real buyers, because only verified buyers are able to rate our products. To submit your review, you have to log in to your fretlook account and check the products form your orders. With a click your purchased product you can write your review.

Data protection & privacy

What is the privacy policy?

Data protection & privacy is a very important issue for us and we handle it with great confidence. Take a look at our privacy policy for more information. Alternatively, please send us an e-mail to datenschutz@fretlook.com or use the contact form.

How can I view and delete my stored data?

We give you insight into the data we have stored about you at any time. To view your stored data, just click here. At the click of a button you can also download a PDF file with a summary or delete all data.

Can I customize my privacy settings?

When you visit our website or online shop for the first time, our cookie banner appears at the bottom of the screen. This banner allows you to customize your privacy settings. But what to do if you have already clicked the banner away? This is of course no problem. Just look here.

Dealer, Partnership & Marketing

I am a dealer. Can I distribute your products?

Currently, we sell our products through our online shop and a small number of selected local retailers. Of course you can send us your cooperation request by e-mail to hello@fretlook.com or alternatively use the contact form or the chat. We are looking forward to you!

I am a musician, YouTuber, blogger or influencer. Can I test your products or even be sponsored?

We are always looking for interesting and long-term partnerships. Feel free to contact us at any time by e-mail to hello@fretlook.com or alternatively use the contact form or chat. We are looking forward to you! More about our Artists & Ambassadors program can be found here.

How can I subscribe or unsubscribe to the fretlook newsletter?

fretlook always likes to use a newsletter to inform you and the community about interesting news. To subscribe to the newsletter, simply subscribe here. After registration you will receive an automatic e-mail to confirm your registration. To unsubscribe from the newsletter, simply click on the appropriate button within a received newsletter or let us know via the usual contact options.

More questions? Send us an e-mail!

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