Cancellation Policy

Cancellation policy

The following right of withdrawal only applies to consumers:

Right of cancellation

You have the right to withdraw from the contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

The supplier of the goods offered in the online shop is:

fretlook
Rafael Gonzalez
Goldfinkstr. 4
45134 Essen
Germany
E-Mail: hello@fretlook.com
Website: https://fretlook.com/

In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use this sample withdrawal form for this. However, it is not mandatory to use this form.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have given the goods back, whichever is earlier.

You must return the goods immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you hand over the goods to a postal service provider before the period of fourteen days has expired.The return must take place at your expense. Please do not send us any freight collect parcels back to avoid unnecessary additional costs. We do not accept freight collect packages.

The right of revocation does not apply to distance sales contracts for the delivery of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Please avoid damage and contamination. If possible, please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage in order to avoid claims for damages due to damage caused by inadequate packaging. This modality is not a prerequisite for the effective exercise of the right of withdrawal.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, characteristics and functionality of the goods.