Authenticity Of Reviews
At fretlook, transparency matters. We want you to understand where reviews and testimonials on our website come from and how they are created. This page explains the different types of feedback you’ll find across our shop and how we ensure their authenticity.
Product Reviews After Purchase
Product reviews on our website are collected directly after a completed purchase via Shopify. Only customers who have actually bought a product are able to submit a review. Reviews reflect personal experiences and opinions and are not edited or altered by us. We do not offer compensation or incentives in exchange for product reviews. Both positive and negative feedback may be published, as long as it follows basic content guidelines.
Testimonials From Partners And Customers
In addition to product reviews, our website features selected testimonials from artists, partners, and customers we have worked with directly. These testimonials are provided upon request and are based on real experiences with our products or our collaboration. Testimonials are used with permission and represent individual opinions. They are not paid endorsements unless clearly stated otherwise.
Our Commitment To Transparency
We do not create fake reviews, purchase ratings, or manipulate feedback. Our goal is to give you honest insights to help you make informed decisions.
Need Help Or Have Questions?
If things start to feel a bit fuzzy, our Help Center is your best friend. FAQs, helpful links, and yes - a contact form for when nothing else makes sense. If you’re looking for answers, this is where the magic happens.
